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Overview
TeamHealth Medical Call Center services provide an excellent way for hospitals,
health plans, physicians, and home health agencies to manage their
patient populations. Registered
nurses provide patients with valuable healthcare information, assessments, and triages and appropriate healthcare referrals while
our professionally trained telephone representatives deliver the
highest level of customer service through referrals, satisfaction
surveys, and verification services.
Services
- Triage
- Health information
- Patient/member services
- Physician referral
- Class scheduling
- Translation services
- Health risk appraisals
- Disease management program awareness
- Answering service
- Physician after hours
- Outbound call campaigns:
- Satisfaction survey
- New patient/member welcome calls
- Routine screening/treatment reminders
- Educational calls to frequent ED esers
- Disease management after-hours follow up
- Case management after hours follow up
- Follow up calls to urgent/emergent outcomes
- Enrollment initiatives
- Home health after hours
Markets
- Hospitals
- Health plans
- Physicians
- Home health
- Agencies
TeamHealth Medical Center Difference
1. Customer Service
- URAC Accreditation
- Extensive on-going training initiatives
- Robust QI program for monitoring
- A seamless transition
2. Customized & Flexible
- Comprehensive services that can be tailored to meet your individual goals and objectives
- Needs-based solutions to remedy any problem at any time
3. Clinical Integrity
- Excellent risk management record
- Gold standard triage guidelines
- Strong clinical management team
- QI committee led by two medical directors
Statistics
- More than 1 million phone calls managed.
- Physician-led and with original leadership still in place
- More than 30 years of healthcare experience and focus
- Largest national provider of clinical outsourcing services
- Financially sound, self-insured company with seasoned management team
- More than 6,200 affiliated professionals
- Services provided in 44 states across the country
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