Our dedicated nurse line specialists work 24 hours a day, 365 days a year, to ensure excellent healthcare communication between our hospital clients and their patients.

Only registered nurses and specially trained client representatives staff the medical call center. A board-certified physician is available 24/7 to provide support and to review assessment decisions. Regular quality improvement activities are an integral part of the system.

How your hospital can benefit from our medical call center services:

• Decreased costs through centralization of phone-based services
• Enable non-profit hospitals to meet IRS community benefit requirements
• Expand your call center’s array of services without the expense of staffing, capital investment, and training
• Decreased liability through better documentation and use of standard guidelines
• Allow emergency department nurses to work hands-on with patients instead of responding to telephone triage calls
• Direct patients to the appropriate levels of care
• Improve patient health through follow-up and education
• Improved tracking of referrals back into the facility
• Provide sophisticated and customizable reports for tracking, trending, and utilization studies
• Improved marketing and public relations
• Improve physician satisfaction, aiding in recruitment and retention