Keeping healthcare costs down requires both pre-emptive and proactive measures. TeamHealth’s service promotes preventive care and encourages your members to be proactive about their health.

Our registered nurses are available 24/7 to provide plan members with valuable healthcare information, triage, and appropriate referrals. Our non-clinical staff is specially trained to handle customized member service calls. Additionally, a board-certified physician is available at all times to provide support and/or review assessment decisions.

Benefits to Health Plans

• Reduces inappropriate use of healthcare system resources
• Directs patients to most appropriate levels of care
• Improves patient health through education
• Assists in the management of chronic conditions through outbound calls and documentation
• Serves as a marketing and public relations tool
• Increases member satisfaction

“I want to thank the nurse I spoke with on the nurse advice line. I believe she saved my life. I was in tears when I called with an emergency and the nurse worked to keep me calm and advised me to immediately go to the ER. There I found that I had blood clots in my leg that had gone to my heart. I am eternally indebted to the nurse and having the nurse advice line at my disposal.”

— Joseph, Health Plan Member caller, Dec 2008