Member Triage

Through our member triage service, you can provide your members with health information and nurse triage. This service improves the quality of healthcare within your member population, increases your market share and cross-selling opportunities, and enhances "appropriate" ED utilization by decreasing unnecessary ED visits and increasing qualified ED referrals.  

The return on investment (ROI) on this service line can be established through monitoring callers as to how their original plan of action was modified to one with a lower cost. We can follow up each triage call with an outbound call to verify whether the patient followed the course of action recommended by the nurse, so the true ROI story is told.        

Opportunities include:

• ROI reporting
• Reduction in the inappropriate use of healthcare resources
• Patients directed to more appropriate levels of care
• Improved patient health through education
• Assistance in the management of chronic conditions through outbound calls and documentation
• A marketing and public relations tool
• Increased member satisfaction