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Karen Brown Named to AnswerStat 2016 Editorial Advisory Team

Karen BrownKNOXVILLE, TN – Karen Brown, Vice President of Business Development for the TeamHealth Medical Call Center, was recently named to AnswerStat’s 2016 Editorial Advisory Team.

“AnswerStat is truly fortunate to have TeamHealth Medical Call Center’s Karen Brown serve on our Editorial Advisory Team,” stated Peter DeHaan, AnswerStat’s publisher and editor-in-chief. “I look forward to her contributions and input to help guide our future content. We picked only four key leaders from the entire industry and Karen was one of them; clearly the best of the best.”

Karen will join three other industry leaders on the team, which will work to chart the future focus of the online journal, which is a leading source of information for healthcare contact centers and the telehealth industry.

“I look forward to working with Peter and the team to address relevant issues facing the medical call center industry,” said Brown. “I am confident our nearly 20 years of experience at the TeamHealth Medical Call Center will provide valuable insight into these issues and finding the best solutions.”

Topics to be addressed in upcoming issues of AnswerStat address population health management, disease management and patient experience from a call center perspective. DeHaan believes AnswerStat’s content and themes will be the best ever this year.

“The ideas the team have come up with for future issues are truly remarkable…which is a testament to their collective vision and direction,” he added. “I salute Karen for the generous contributions she has made to AnswerStat and the entire telehealth industry.”

The TeamHealth Medical Call Center is the premier provider of 24/7 Physician Nurse Triage and Nurse Advice Line services, serving more than 9,500 providers in 4,000 locations. For additional information, please visit or call 888.203.1118.

By |April 5, 2016|News & Events|Comments Off on Karen Brown Named to AnswerStat 2016 Editorial Advisory Team

THMCC Now Offers “TeamDoc Mobile,” a New Web-Based Application to Improve Both Physician and Patient Experience

TeamDoc MobileKNOXVILLE, TN – The Teamhealth Medical Call Center recently unveiled TeamDoc Mobile, an integrated, mobile friendly web application that allows direct nurse-to-physician secure messaging. The application is inter-woven into THMCC’s triage system, so patient information can be instantly displayed to the physician, who then has the ability to respond appropriately at that point of contact.

“This new application is going to significantly enhance the way our physicians interact with THMCC nurses and their patients,” said THMCC President Cindy Reed. “TeamDoc Mobile facilitates fast, easy physician access to their patients’ critical information, eliminating the additional step of speaking directly with a triage nurse. This will speed up the overall process, benefitting both the provider and the patient.”

Secure messaging grants efficient communication between the physician and triage nurse without any wait time. When the physician receives the message, they can simply choose and click one of the following response options:

  • Agree with the disposition
  • Message the nurse
  • Call the nurse
  • Call the patient

THMCC’s Triage System then documents the physician’s response (including notes to the nurse, etc.), closing the call loop. TeamDoc Mobile is a completely integrated, mobile-friendly web-based application that works with all mobile devices, making the technology accessible anywhere, anytime.

For additional information, contact TeamHealth Medical Call Center at 888.203.1118 or via email at

By |April 5, 2016|News & Events|Comments Off on THMCC Now Offers “TeamDoc Mobile,” a New Web-Based Application to Improve Both Physician and Patient Experience