KNOXVILLE, Tenn. – The TeamHealth Medical Call Center (THMCC) is proud to announce Kevin Klauer, DO, EJD, FACEPS, has accepted the role of Medical Director for the call center.
Dr. Klauer is the Chief Medical Officer for TeamHealth’s Emergency Medicine Division, overseeing the clinical quality and risk management of more than 16,000 emergency medicine physician employees. In his extended role within the call center, he will be responsible for clinical oversight of the medical call center and nursing staff. He will also provide executive guidance to the clinical risk management programs and quality improvement initiatives.
“We are thrilled to announce the addition of Dr. Klauer as our new Medical Director,” said THMCC President Cindy Reed. “His well-recognized experience as an Emergency Medicine clinician, educator and thought leader will significantly expand our vision as a call center and enhance the services we provide to our clients.”
Prior to his arrival at TeamHealth in January 2015, Dr. Klauer spent 15 years with Emergency Medicine Physicians, Ltd. (EMP), serving in many capacities. He also served as a member of the Board of Directors for Physicians Specialty Limited Risk Retention Group and the EMP Medical Group Board of Directors. Dr. Klauer plays an active role with the American College of Emergency Physicians (ACEP), serving as Council Speaker, two terms as Ohio Chapter President and Medical Editor-In-Chief of ACEP Now, the organization’s monthly publication.
Dr. Klauer’s extensive background in risk and quality management is an ideal match for THMCC.
“In the current era of healthcare reform, the Teamhealth Medical Call Center’s invaluable service to its clients will be more important than ever. In addition, as payment reform continues and alternative payment models are developed, quality is appropriately pushed to the front of everyone’s agenda,” he said. “TeamHealth’s Medical Call Center should allow for the development of innovative strategies to improve patient outcomes and patient experience that may not be otherwise possible.”
The TeamHealth Medical Call Center is the premier provider of medical call center solutions, serving more than 9,500 physicians, health plans, home health and hospice organizations, and employers across the country. For additional information regarding our services, visit www.TeamHealthCallCenter.com.