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The IPC Call Center Celebrates First Anniversary in Knoxville


The IPC Medical Call Center recently celebrated its one-year anniversary in Knoxville, Tenn. Pictured, from left: Whitney Mayes, Iris Martinez, Rebekah Evans, Susan Becker, Lisa Henriquez, Samantha Rae, Linda Moore, Brenda Loveday, Amanda Stringer, Shelby Pyne, Alisha Robson, Alyssa Hillard, Maria Cervera, Ashley Sanders, Laura Kinsey and Zach Pante.

(KNOXVILLE, Tenn.) The IPC Medical Call Center recently celebrated its one year anniversary after moving from North Hollywood, California to the TeamHealth Medical Call Center’s (THMCC) headquarters in Knoxville, Tennessee. During the past year, IPC and THMCC have worked together on improvements to help achieve their common goal of decreasing readmissions and improving transitional care management.

“Our goal is to contact patients within 24 to 72 hours post-discharge,” explained THMCC Clinical Services Manager, Laura Kinsey, RN. “We prioritize our calls beginning with Bundled Payments for Care Improvement (BPCI) patients as well as patients with a risk rating of high or moderate and those who have had frequent acute care admissions within the past six months.”

The new tools the teams have implemented are helping stratify risk and enabling the call center staff to better focus efforts on reducing readmissions.

“Our staff enjoys being able to provide this service to our providers and their patients,” Kinsey added. “We are always looking for ways to improve our service and any insight that may assist in the continued success of this program.”

For additional information about the IPC/THMCC call center collaboration, contact Kinsey at Laura_Kinsey@TeamHealth.com. For additional information about the TeamHealth Medical Call Center, email us at THMCC_Info@teamhealth.com or call us at 888-203-1118.

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By |February 22, 2017|News & Events|Comments Off on The IPC Call Center Celebrates First Anniversary in Knoxville

TeamHealth Named to FORTUNE Magazine’s List of “World’s Most Admired Companies” for Third Consecutive Year

(KNOXVILLE, Tenn.) Feb. 16, 2017 – TeamHealth, a leading physician services organization, was named among “The World’s Most Admired Companies” by FORTUNE Magazine. This is the third consecutive year TeamHealth received the distinction. The annual survey conducted by FORTUNE and the Hay Group division of Korn Ferry, a global people and organizational advisory firm, is given to top executives, directors and financial analysts to identify companies that enjoy the strongest reputations within their industries and across industries.

FORTUNE’s World’s Most Admired Companies list is the definitive report card on corporate reputations. Hay Group has collaborated with FORTUNE annually since 1997 to identify, select and rank the World’s Most Admired Companies and uncover the business practices that make these companies highly regarded among their peers. To compile the rankings, corporate reputation and performance are measured against nine key attributes: innovation, people management, use of corporate assets, social responsibility, quality of management, financial soundness, long-term investment, quality of products and services, and global competitiveness.

The TeamHealth Medical Call Center is the premier provider of medical call center services, partnering with more than 10,000 physicians, health plans, home health and hospice organizations and employers across the country. For additional information about our services and to learn how our medical call center solutions can meet your organization’s needs, email us or call 888-203-1118.

By |February 17, 2017|News & Events|Comments Off on TeamHealth Named to FORTUNE Magazine’s List of “World’s Most Admired Companies” for Third Consecutive Year