Healthcare organizations are all being forced with the unpleasant task of scrutinizing their budgets. “Do more with less” is a mantra ingrained in our minds. Typically, the first expenses to be cut include conferences. Travel expenses can really add up when considering airfare, transfers, lodging, meals and incidentals incurred during the event. That does not even take into account the registration fee to attend the event. When all is said and done, the average cost of attending a conference can be in excess of $2,500 per attendee. Multiply that by the number of caregivers are approved to attend and it is easy to see why attending nurse specialty specific conferences is often on the budget chopping block. BUT—the fact that there are less available dollars to work with in no way supersedes the need to be lifelong learners and the expectation that all clinicians remain current on evidence-based knowledge that is constantly being revealed.

Team Health Consulting has a solution to the problem of budgeting for these conferences: Instead of putting the burden of travel and related expenses on your staff and budget, we will bring our highly acclaimed BOOTCAMP agenda entitled EVERYTHING YOU NEED TO KNOW ABOUT NURSE TRIAGE – BUT DON’T KNOW WHO TO ASK to you and your organization.

The BOOTCAMP was first held in Knoxville in 2016 to a sold-out crowd of clinical and non-clinical medical call center leaders as well as many triage nurses who are practicing remote clinical care. The demand to repeat the event has been humbling. Reviews were great, and included comments like “…relevant agenda,” “…speakers were so well-informed,” “…appreciated being able to ask questions and receive input specific to my organizations challenges,” “…loved Knoxville – thank you for the city tour and dinner on the river,” and more. One response in particular, however, got us thinking.  Attendees from a Midwest Academic Medical center asked us “Would you be willing to come to our facility and share your clinical presentations with our nursing staff?”  Our response? “Absolutely – if that works best for your team.”

Eliminating the need and expenses associated with mobilizing a group of triage nurses to attend specialty specific in-services is a significant industry need that our consulting team welcomed. The demand has been constant and has kept us busy. The on-site audiences have been filled with smart, compassionate nurses who are looking for solid, relevant information that will help them better serve their patients. Let’s face it: telephone nurse triage is still a relatively new specialty in the continuum of care. To be able to have a speaker empathize with the vital work being done in a call center setting by them is, in itself, refreshing.  My experience of having spent many years on the phones myself is an identifiable bond we share and will serve as the basis of a therapeutic exchange of information.  Not only is there an opportunity to share knowledge and experiences with the group in attendance, but also an opportunity for me to hear first-hand the unique challenges encountered from the only clinicians practicing the one specialty of nursing that does not have the advantage of seeing or touching the patient. It is a learning experience for all of us.

Gina Tabone MSN, VP of Strategic Clinical Solutions, is a dynamic speaker who has no problem keeping the crowd engaged with her relaxed and engaging style of presenting. Three topics are presented in a one-day format with plenty of time for questions, brainstorming and sharing. Ms. Tabone shares successes and lessons learned from her 20+ years as the Administrator of Cleveland Clinic’s Nurse on Call, VP of Strategic Clinical Solutions at the Team Health Medical Call Center, and from dozens of consulting partnerships with healthcare organizations across the country. “It is my privilege to be invited by a client to discover opportunities for improvement and design customized  solutions that are specific, patient centric, cost effective and lead to sustainability”

In demand topics include:

BACK TO BASICS OF TELEPHONE TRIAGE – This session focuses on essential features of a fully optimized nurse triage program. Understanding the importance of standards of care, nursing process alignment, policies and procedures and how to effectively train and evaluating care are valuable insights that enhance the valuable contributions that result from remotely caring for patients.  This is a good overview for seasoned nurses as well as a thorough overview for organizations in development phase of telephone triage.

MINIMIZING RISK – The dictionary defines risk as “The possibility of loss or injury.” Risk is a very real consideration within the healthcare industry. This presentation will focus specifically on the three main areas of risk associated with a medical call center and hot to minimize each on the most efficient and effective ways possible. This is one of the most important aspects of the development of your medical call center and should not be missed!

COMMUNICATING WITH LEADERSHIP ABOUT YOUR CALL CENTER – The ability to speak the language that captures the attention of your organization’s decision makers is an acquired skill. Learn how to promote your successes and be viewed as an investment rather than an expense.

 

CRITICAL THINKING SKILLS FOR TELEPHONE TRIAGE NURSING –  In nursing, critical thinking for clinical decision-making is the ability to think in a systematic and logical manner with openness to question and reflect on the reasoning process used to ensure safe nursing practice and quality care. Never has there been a greater need to assess patients who may or may not be experiencing life-threatening symptoms in a manner that contributes to optimal outcomes for the patient. Nurse triage is a vital link to access to care.

On-going education for telephone triage is essential.  Eliminate the need to put unnecessary strain on your budget by sending your team off site for more knowledge and skills.  Team Health Medical Call Center Consulting has the solution – You stay put and we will bring our highly acclaimed BOOTCAMP — EVERYTHING YOU NEED TO KNOW ABOUT NURSE TRIAGE – BUT DON’T KNOW WHO TO ASK to you and your staff.

For additional information about the Boot Camp, please complete the form below: