The Affordable Care Act’s focus on 24/7 patient access to care has created a need for established non-clinical call centers to consider adding these services. The cost and expertise required to develop a clinical call center make it worthwhile to look at an outsourced partnership.
Outsourcing a nurse telephone triage line might be the single best thing you can do for your medical practice from a patient’s perspective as well as from a physician’s.
The hybrid model is a combination of in-house and outsourced call center services and is generating a lot of interest and excitement in the industry.
As I stated in Tuesday’s blog (8/28), adding a nurse triage service in my mind can be compared to remodeling a house. Read more….
The motivation for outsourcing an after-hours nurse triage service may vary.