Building life-long patient / health system relationships is a complex process in today’s environment of shorter hospital stays and increased outpatient services. It requires on-going consistent efforts and hardwired behavior over the full spectrum of provider settings and interactions. Today, the patient is moving between various outpatient service providers and there is less time and opportunity to form those bonding personal relationships. To further complicate the process, the patient is now tasked to be empowered and responsible for their own healthcare! This empowerment may lead to fear, frustration, and ultimately healthcare shopping to find the provider who delivers the most support.
Are physicians ready to deem their patients competent to make decisions about their healthcare, and are patients willing to take the responsibility?
As an outsourced medical call center, we offer several successful patient engagement programs and our experience tells us that all of them begin with one important call.
Social media has changed the way we approach healthcare in this new day of patient empowerment
Readmission prevention continues to be at the forefront of hospital system interest in medical call centers, understandably so in view of recent studies that claim approximately 27% of all readmission are preventable.