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Director of Education, Michelle Holztrager’s Article Featured in Connections Magazine

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Return on Respite, A Physician’s Story of After- Hours Nurse Triage

For many years I took my own calls at night. I would try to take notes, but realized the next morning that I not only did not take very good notes when I was just awakened from REM sleep, but I had very poor memory of the call. Not only…

On Target with Triple Aim

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TeamHealth’s Telephone Nurse Triage – A Case of Saving Lives One Call at a Time

TeamHealth Medical Call Center contracts with a large teaching hospital to provide a telephone nurse triage option when callers call the ED. We recently received feedback from a 57 year old female caller who called us with chest pain and vomiting, stating she thought it was only a virus. This is what she said…

What is The Vital Link to Successful Managed Care?

Patient access to appropriate care and advice is a top priority for meeting managed care initiatives. Without medical advice, a new mom may make an unnecessary trip to the ED when her toddler has a fever at 2 am. Read More