And the Winner is….

We had our first Telephone Nurse Triage Essay contest in August and received many wonderful and heartfelt entries. We are humbled by the commitment and spirit of our nurses who put pen to paper (or fingers to keyboard) to tell us how they feel about their livelihoods as tele-triage nurses.

Cindy and Lyn sm

Executive Director Cindy Reed presents essay contest winner Lyn Brown, RN, with a gift card

The winner of the essay contest is Lyn Brown, RN. We’d like to offer up a big congratulations to her for her good work. Lyn has been with us for  seven and a half years and is known for her compassion, clinical knowledge and excellent customer service skills. She won a $100 gift card and her essay follows.

It was difficult to choose among all the others entries for a runner-up. In the end, we opted that three nurses would share that honor: Susan Whitaker, RN; Rebecca Boyd, RN; and Kathryn McGinn, RN. Congratulations are in order for them as well. They will receive gift cards and their essays will be published in a separate blog.

We’d like to thank all our nurses who participated in this essay contest. It’s an honor and privilege to work with such dedicated people.


Why I Love Tele-Triage

By Lyn Brown, RN

“Hello, thank you for calling me back.  I haven’t given my baby anything to drink, but she is still vomiting.  Her fever just won’t go away.  Please help, she’s so sick.”

This story, other stories, other pleas – these are bumps in people’s lives. I feel so blessed and privileged to be able to help point them in the right direction; to be part of the professional group of people who respond to the sometimes desperate cries for assistance. The few minutes that I speak with the caller can make a difference in the outcome of his or her situation.

When I go home after my shift, I feel tired, but I am confident that the sleep-deprived new mother is assured she can do this; that the caregiver is complimented that he his observations regarding his spouse are important; that the woman, who swears her shortness of breath with heavy chest pressure is not a heart attack, is persuaded that she perhaps, just maybe, is having a serious heart problem and needs to call 911. Although I don’t usually know the outcome of these calls, I am happy to be able to touch people’s lives from all over the United States in such a positive way.