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TEAMHEALTH MEDICAL CALL CENTER EARNS FULL URAC ACCREDITATION AS A HEALTH CALL CENTER

The designation demonstrates the highest level of commitment to quality healthcare

KNOXVILLE, TENN. – The TeamHealth Medical Call Center (THMCC) is proud to announce that it has earned URAC accreditation as a Health Call Center. URAC is the independent leader in promoting healthcare quality through accreditation, certification and measurement. By achieving this status, THMCC has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.

With 22 years of experience and more than 11 million triage calls taken, the TeamHealth Medical Call Center is the premier provider of medical call center services, partnering with more than 10,000 physicians, healthcare systems, health plans, university health centers and employers across the United States.

“We believe nothing is more important than providing the highest level of telephone nurse triage possible,” said TeamHealth Medical Call Center President Cindy Reed. “Our ongoing partnership with URAC reinforces that belief and helps us as we continue to identify and implement improvements to our call center services.”

“Health call centers are a vital part of providing more accountable and value-based care. URAC’s independent Health Call Center Accreditation makes the TeamHealth Medical Call Center a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness,” said URAC President and CEO Kylanne Green.

THMCC has been continuously URAC accredited since 2004. For additional information regarding URAC Accreditation, please visit their website at www.urac.org. To learn how THMCC can provide solutions for your unique medical call center needs, visit our website at www.teamhealthcallcenter.com or call us at 888.203.1118.

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About URAC
Founded in 1990, URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs span the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.

Becker’s Hospital Review Names TeamHealth Among “150 Top Places to Work in Healthcare” for Fourth Consecutive Year

KNOXVILLE, TENN –  TeamHealth, a leading clinician services organization, was named among “150 Top Places to Work in Healthcare” by Becker’s Hospital Review for the fourth consecutive year.

“We are honored to be included once again in ‘Becker’s 150 Top Places to Work in Healthcare,’” said Leif Murphy, president and CEO of TeamHealth. “This recognition is a direct reflection of our engaged teams who are dedicated to the company priorities of clinical quality, patient safety and operational excellence. Our exceptional leadership continues to promote a professional, positive culture, and TeamHealth’s inclusion on this list as a top place to work is evidence of our team commitment to an outstanding work environment.”

Every year, Becker’s Hospital Review shares this list developed through nominations and editorial research to recognize 150 hospitals, health systems and healthcare companies for promoting diversity within the workforce, employee engagement and professional growth as well as offering competitive wellness and personal benefits to encourage positive work-life balance.

For additional information and a full list of organizations on this list, click here.

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THMCC Provides 24/7 Call Center Services to Houston Partners During Hurricane Harvey

HOUSTON – The wrath of Hurricane Harvey may be over, but the aftermath will ensue for years.

The TeamHealth Medical Call Center’s dedicated team of registered nurses worked around the clock to provide clinical care to the patients of our valued healthcare partners effected by the fury of Harvey.

  • THMCC provided constant access to care for 144 healthcare organizations, physician groups, FQHCs, and private practices in the greater Houston area.
  • More than 150 RNs were ready and willing to be on the phones to ensure patient and provider needs were being met during this devastating time.
  • People forced to evacuate to one Houston shelter were offered our nurse triage phone number if they desired clinical advice. We treated each caller with compassion and did our best to help them attain the care they required.
  • The value of telephone nurse triage during a natural disaster is immeasurable. We assured our clients – “be safe – don’t worry – we’ve got you covered.” During the height of the storm, THMCC nurses cared for more than 5,600 patients in a 48-hour time frame.

There are multiple accounts of how THMCC assisted patients and providers. In one case, a fellow nurse working on a Houston disaster team told us she had been there for 15 hours when she realized her young son did not have any of the medication he takes daily for his ADD. Normally, THMCC would not handle issues involving controlled medications; however, given the circumstances, the nurse paged the on-call physician who was very understanding and helpful in getting the medications for the young boy. This courageous nurse and mother was very appreciative to receive the help from the physician and THMCC triage nurse. On several occasions, she expressed how busy she and the other care providers were while working at a local Houston hospital. She kept saying, “It’s so bad. It’s the worst I’ve ever seen. Please pray for us.” The THMCC triage nurse was extremely touched that she helped resolve a fellow caregiver’s issue several states away.

One particularly defining moment occurred when a pregnant, Spanish-speaking family called their physician in a panic. The family of four was unable to evacuate and the wife/mother had gone into the final stages of labor. The call was forwarded to a THMCC triage nurse, who successfully paged the on-call physician for assistance. Unfortunately, the physician did not speak fluent Spanish; however, the charge nurse was able to connect the doctor with the husband on a conference call, and one of THMCC’s bilingual nurses translated vital care advice to the family. A healthy baby was delivered successfully at home a short time later, and both mother and child are doing fine today.

The magnitude of the moment and the situation was not lost on THMCC staff. The nurse was temporarily overcome with emotion, but quickly returned to the phones and continued assisting other callers.

Two weeks after the events in Houston unfolded, Hurricane Irma wreaked havoc on Florida. The impact is still in the early stages of being assessed, but once again, the TeamHealth Medical Call Center is ready and able to assist our valued healthcare partners as needs arise. For THMCC partners in hurricane-prone areas like Houston and Florida, having a safe, secure call center to provide support is invaluable.

The TeamHealth Medical Call Center is the premier provider of medical call center solutions. For additional information on THMCC’s efforts in Houston, or to learn more about the variety of healthcare call center solutions we provide, please call 888.203.1118 or email thmcc_info@teamhealth.com.

The IPC Call Center Celebrates First Anniversary in Knoxville


The IPC Medical Call Center recently celebrated its one-year anniversary in Knoxville, Tenn. Pictured, from left: Whitney Mayes, Iris Martinez, Rebekah Evans, Susan Becker, Lisa Henriquez, Samantha Rae, Linda Moore, Brenda Loveday, Amanda Stringer, Shelby Pyne, Alisha Robson, Alyssa Hillard, Maria Cervera, Ashley Sanders, Laura Kinsey and Zach Pante.

(KNOXVILLE, Tenn.) The IPC Medical Call Center recently celebrated its one year anniversary after moving from North Hollywood, California to the TeamHealth Medical Call Center’s (THMCC) headquarters in Knoxville, Tennessee. During the past year, IPC and THMCC have worked together on improvements to help achieve their common goal of decreasing readmissions and improving transitional care management.

“Our goal is to contact patients within 24 to 72 hours post-discharge,” explained THMCC Clinical Services Manager, Laura Kinsey, RN. “We prioritize our calls beginning with Bundled Payments for Care Improvement (BPCI) patients as well as patients with a risk rating of high or moderate and those who have had frequent acute care admissions within the past six months.”

The new tools the teams have implemented are helping stratify risk and enabling the call center staff to better focus efforts on reducing readmissions.

“Our staff enjoys being able to provide this service to our providers and their patients,” Kinsey added. “We are always looking for ways to improve our service and any insight that may assist in the continued success of this program.”

For additional information about the IPC/THMCC call center collaboration, contact Kinsey at Laura_Kinsey@TeamHealth.com. For additional information about the TeamHealth Medical Call Center, email us at THMCC_Info@teamhealth.com or call us at 888-203-1118.

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TeamHealth Named to FORTUNE Magazine’s List of “World’s Most Admired Companies” for Third Consecutive Year

(KNOXVILLE, Tenn.) Feb. 16, 2017 – TeamHealth, a leading physician services organization, was named among “The World’s Most Admired Companies” by FORTUNE Magazine. This is the third consecutive year TeamHealth received the distinction. The annual survey conducted by FORTUNE and the Hay Group division of Korn Ferry, a global people and organizational advisory firm, is given to top executives, directors and financial analysts to identify companies that enjoy the strongest reputations within their industries and across industries.

FORTUNE’s World’s Most Admired Companies list is the definitive report card on corporate reputations. Hay Group has collaborated with FORTUNE annually since 1997 to identify, select and rank the World’s Most Admired Companies and uncover the business practices that make these companies highly regarded among their peers. To compile the rankings, corporate reputation and performance are measured against nine key attributes: innovation, people management, use of corporate assets, social responsibility, quality of management, financial soundness, long-term investment, quality of products and services, and global competitiveness.

The TeamHealth Medical Call Center is the premier provider of medical call center services, partnering with more than 10,000 physicians, health plans, home health and hospice organizations and employers across the country. For additional information about our services and to learn how our medical call center solutions can meet your organization’s needs, email us or call 888-203-1118.

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