Dr. Roger Brooksbank was recently honored with an award for 18 years of dedicated service as Medical Director for TeamHealth Medical Call Center (THMCC). As Medical Director, Dr. Brooksbank has been invaluable in providing clinical oversight to the call center’s Quality Assurance and Risk Management Programs and he has made many outstanding contributions to the overall clinical integrity of the call center’s nursing services over the years.
Dr. Brooksbank is currently President, Mid Atlantic Group at TeamHealth and recently celebrated a significant career milestone with his 25th anniversary at TeamHealth Holdings, Inc. as an Emergency Medicine physician leader.
Dr. Brooksbank became the Medical Director of THMCC during the call center’s first year of business in 1996 and played a key role in forming the foundation for the robust clinical quality program that led to the medical call center’s first URAC accreditation in 2004. In recent years, he has helped to establish the THMCC Clinical Advisory Committee comprised of physician, RN and pharmacy members. This committee designed the clinical development roadmap for the call center that has led to significant advancements in the Patient Engagement and Post Discharge Call Programs. Dr. Brooksbank was also active in the decision to add a Pediatric Medical Director, Lise Christensen, MD, that resulted in the formation of the TEAMPeds program for the Medical Call Center.
Cindy Reed, Executive Director of THMCC, presented the 18 year service award to Dr. Brooksbank and acknowledged his dedication and commitment to clinical excellence for the call center. She stated, “Dr. Brooksbank is truly a pillar at THMCC and we are certainly fortunate to have such an esteemed member of the medical community on our team.”