Successful Long-Term Partnerships

TeamHealth Medical Call Center establishes a strategic partnership with each of our valued clients.  Our Strategic Account Managers work alongside the client and offer superior customer support. We enjoy getting to know our clients and their expectations. To guide our client partnerships, we adhere to a Clients for Life® approach to client services. This approach means that we are intentional about building strong relationships, understanding our clients’ needs, and staying on the forefront of industry trends and new service offerings.

Relationships

Our Strategic Account Managers build rapport and trust with our clients through consistent, timely communication. They bring a diverse background and knowledge to the relationship and value each client partner as a member of the team.

Client Expectations

We believe the number one way to be sure we meet our client’s expectations is to ask them what they want.  It sounds simple, but we know that listening is often forgotten in many business relationships. We listen. At our Annual Partnership Meeting with each client, we take time to listen to the client’s needs and expectations, strategic long-term goals, and discuss how we can be a part of the solution.

Industry Trends

Healthcare changes quickly and we pride ourselves on being able to adapt to the needs of our clients.  Leveraging our industry knowledge and strong computer and telephony platforms, we are perfectly positioned to not only meet the next wave of change, but to be ahead of it.  Our clients count on us to partner with them to meet their regulatory, quality, and information technology needs related to call center services.

Our relationship with TeamHealth Medical Call Center embodies the concept of partnership. The quality of the call experience is consistently high and feedback from our clients is extremely positive. TeamHealth is a mission-critical partner and we reap the benefits of this partnership with very little oversight.
Paul Binsfeld, President, Company Nurse