The designation demonstrates the highest level of commitment to quality healthcare

KNOXVILLE, TENN. – The TeamHealth Medical Call Center (THMCC) is proud to announce that it has earned URAC accreditation as a Health Call Center. URAC is the independent leader in promoting healthcare quality through accreditation, certification and measurement. By achieving this status, THMCC has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.

With 22 years of experience and more than 11 million triage calls taken, the TeamHealth Medical Call Center is the premier provider of medical call center services, partnering with more than 10,000 physicians, healthcare systems, health plans, university health centers and employers across the United States.

“We believe nothing is more important than providing the highest level of telephone nurse triage possible,” said TeamHealth Medical Call Center President Cindy Reed. “Our ongoing partnership with URAC reinforces that belief and helps us as we continue to identify and implement improvements to our call center services.”

“Health call centers are a vital part of providing more accountable and value-based care. URAC’s independent Health Call Center Accreditation makes the TeamHealth Medical Call Center a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness,” said URAC President and CEO Kylanne Green.

THMCC has been continuously URAC accredited since 2004. For additional information regarding URAC Accreditation, please visit their website at To learn how THMCC can provide solutions for your unique medical call center needs, visit our website at or call us at 888.203.1118.


About URAC
Founded in 1990, URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs span the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.