(Knoxville, Tenn.) – TeamHealth Medical Call Center (THMCC), one of the nation’s largest providers of outsourced medical call center services, announced the appointment of Gina Tabone, MSN, RNC, as the company’s Director of Strategic Clinical Solutions effective November 3, 2014. Ms. Tabone brings more than 12 years of telehealth and medical call center experience to TeamHealth Medical Call Center.
In this new position, Tabone will develop, promote and oversee TEAMConsult, THMCC’s new consulting service line. Cindy Reed, THMCC Executive Director, said, “Gina’s vast knowledge base and depth of experience make her one of the top medical call center experts in the industry and an ideal addition to our leadership team. She will play a key role in our new consulting service arm and, as Director of Strategic Solutions, will be positioned to help our clients with growing or critical call center solutions needed as a result of healthcare reform.”
Tabone comes to THMCC, with a 19-year history at Cleveland Clinic, where she held numerous clinical positions in every role at Cleveland Clinic’s Nurse On Call, contact center, including telehealth triage nurse, senior resource nurse, education and protocol specialist, manager and in her most recent position as Administrator of Nurse on Call. Tabone has even traveled to Abu Dhabi to support the development and planned “go live” efforts of Cleveland Clinic Abu Dhabi, an international healthcare call center.
About joining THMCC, Gina Tabone said, “I am honored and excited to be part of TeamHealth, an organization that has proven to be an innovator in medical call center solutions. TEAMConsult will enable us to use our combined years of knowledge and experience to strategically meet the needs of our clients. I believe a successful call center can aid an organization in achieving the goals of the Triple Aim—better health, better care, at a lower cost.”
Tabone received a nursing degree from Huron School of Nursing, an undergraduate degree from Notre Dame College, and her graduate degree from University of Phoenix.