TeamHealth Medical Call Center contracts with a large teaching hospital to provide a telephone nurse triage option when callers call the ED. We recently received feedback from a 57 year old female caller who called us with chest pain and vomiting, stating she thought it was only a virus. This is what she said;
Your nurse saved my life! I really did not want the expense of an ambulance or Emergency Department visit so I tried to minimize my symptoms, hoping the nurse would validate me! At the hospital I learned I was having a serious heart attack that required stent placement.
Thank you so much for not taking my lead and directing me to the right place!
While we often focus on how nurse triage prevents unnecessary ED visits, we can celebrate the fact that telephone nurse triage saves lives! Hats off to the astute nursing staff at TeamHealth Medical Call Center!!