The IPC Medical Call Center recently celebrated its one-year anniversary in Knoxville, Tenn. Pictured, from left: Whitney Mayes, Iris Martinez, Rebekah Evans, Susan Becker, Lisa Henriquez, Samantha Rae, Linda Moore, Brenda Loveday, Amanda Stringer, Shelby Pyne, Alisha Robson, Alyssa Hillard, Maria Cervera, Ashley Sanders, Laura Kinsey and Zach Pante.
(KNOXVILLE, Tenn.) The IPC Medical Call Center recently celebrated its one year anniversary after moving from North Hollywood, California to the TeamHealth Medical Call Center’s (THMCC) headquarters in Knoxville, Tennessee. During the past year, IPC and THMCC have worked together on improvements to help achieve their common goal of decreasing readmissions and improving transitional care management.
“Our goal is to contact patients within 24 to 72 hours post-discharge,” explained THMCC Clinical Services Manager, Laura Kinsey, RN. “We prioritize our calls beginning with Bundled Payments for Care Improvement (BPCI) patients as well as patients with a risk rating of high or moderate and those who have had frequent acute care admissions within the past six months.”
The new tools the teams have implemented are helping stratify risk and enabling the call center staff to better focus efforts on reducing readmissions.
“Our staff enjoys being able to provide this service to our providers and their patients,” Kinsey added. “We are always looking for ways to improve our service and any insight that may assist in the continued success of this program.”
For additional information about the IPC/THMCC call center collaboration, contact Kinsey at Laura_Kinsey@TeamHealth.com. For additional information about the TeamHealth Medical Call Center, email us at THMCC_Info@teamhealth.com or call us at 888-203-1118.